Refund policy

Refund and Refund Policy

Return and exchange of goods

We have a 14 day returns policy which means you have 14 days from receiving your item to request a return.

 

 COMPLAINT FORM

Addressee: Alina Yazici

Comenius 1186

Kadaň 43201
choli.returns@gmail.com
+420774170997

Making a complaint

Date of conclusion of the Agreement:

 

Name and surname:

 

Address:

 

E-mail address:

 

Goods being complained about:

 

Description of product defects:

 

Suggested method for processing a claim, or providing a bank account number to provide a discount:

 

At the same time, I request the issuance of a confirmation of the application of the claim, indicating when I exercised this right, what the content of the claim is, together with my claim, including the date and method of settlement of the claim.

 

Datum:

Signature: 

 

 

 CONTRACT WITHDRAWAL FORM

Addressee: Alina Yazici

Comenius 1186

Kadaň 43201
choli.returns@gmail.com
+420774170997

I hereby declare that I withdraw from the Agreement:

Date of conclusion of the Agreement:

 

Name and surname:

 

Address:

 

E-mail address:

 

Specifications of the Goods covered by the Contract:

 

The way to return the funds received, or to indicate the bank account number:

 

 

If the buyer is a consumer, he has the right if he ordered the goods through the e-shop of Alina Yazici ("Company") or other means of remote communication, except for the cases specified in § 1837 of the Act No. 89/2012 Coll., Civil Code, as amended, withdraw from an already concluded purchase contract within 14 days from the day of taking over the goods, without giving a reason and without any penalty. The buyer shall notify the Company of this withdrawal in writing to the address of the Company's premises or electronically to the e-mail indicated on the sample form.

If the buyer, who is a consumer, withdraws from the purchase contract, he shall send or hand over to the Company, without undue delay, no later than 14 days from the withdrawal from the purchase contract, the goods he received from the Company.

If the buyer, who is a consumer, withdraws from the purchase contract, the Company will return to him without undue delay, no later than 14 days from the withdrawal from the purchase contract, all funds (the purchase price of the delivered goods), including the delivery costs, which he received from him on the basis of the purchase contracts, in the same way. If the buyer has chosen a different method of delivery of the goods than the cheapest method offered by the Company, the Company will reimburse the buyer for the cost of delivery of the goods only in the amount corresponding to the cheapest method of delivery of the goods offered. The Company is not obliged to return the received funds to the buyer before the buyer of the goods hands them over or proves that he has sent the goods to the Company.

 

Datum:

Signature:



To be eligible for a return, your item must be in the same condition you received it in, unworn or used, with all tags attached and in the original packaging. You will also need a receipt or proof of purchase.

To initiate a return, please contact us at choli.returns@gmail.com. If your return is approved, we will send you a return label with instructions on how and where to send the package. Items sent back without prior return request will not be accepted.

You can always contact us at choli.returns@gmail.com for any questions regarding returns.



Damage and problems

Please check your order immediately upon receipt and contact us immediately if the item is faulty, damaged or if you have received the wrong item so that we can assess the problem and correct it.

Exchanges

If you have selected the wrong item, we can exchange any item as long as it has not been used or damaged. For any exchange questions you can always contact us at choli.returns@gmail.com.

Refund

Once we receive and review your return, we will let you know if the refund has been approved. If approved, we will automatically refund your bank account. Please note that the shipping fee is non-refundable. Please note that it may take some time for the refund to be processed and credited to your account.